Prerequisites: TrackWise Digital Platform Installation and Configuration Training

Audience: System administrators or those responsible for configuring, managing and maintaining TrackWise Digital Complaints Management application

Duration: 1 Day

TrackWise Digital Complaints Management Administration Course Description

This hands-on course is a must for those new to the TrackWise Digital Complaint Management application. This instructor-led eLearning course is an end-to-end exercise in configuring, managing and maintaining the TrackWise Digital Complaint Management application. Participants will be introduced to the capabilities of TrackWise Digital Complaints, covering configuration, process walkthrough and supported Safety and Regulatory Reporting.

TrackWise Digital Complaints Management Administration Course Topics/Outline

  • Complaints Management Overview and Configuration
    • User Setup/Permission Sets
    • Permission Group Assignment
    • Data Collection and Data Field Values
  • Configuring Assessment Admin
  • Process review and end to end walkthrough: Create, Edit and Workflow
    • Inquiry
    • Complaint
    • Extension Request
  • Additional App Configuration
  • Regulatory and Safety Overview and Configuration
    • EMDR Setup and Configuration
    • EMDR Electronic Submission Setup
    • EU MIR Configuration
  • Regulatory and Safety process review
    • EMDR, VMSR, MEDDEV, EU MIR, HHE, TGA, CVR
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