Understanding AI Beyond the Buzzword

But before we dive into how AI can be used; what does it truly mean? Artificial Intelligence aims at generating systems that can carry out tasks which would typically need human intelligence; systems that can learn, reason, solve problems, respond to questions and comprehend natural language. Such systems can analyse data, perceive their environments and make decisions – functions typical of human intelligence.

AI with a Human Touch 

Conversation context and intent understanding are among the important areas of AI evolution—just like in human interactions. Imagine asking a question not just to retrieve data but to get an answer that considers the context of the inquiry—this is where AI is going.

Modern AI systems, for instance, have the ability to interpret language subtleties, leading to more meaningful and accurate interactions. In recent years, AI has progressed from merely processing inputs to understanding the intent and history behind those inputs. Earlier on, tools such as ChatGPT could give direct responses based on preprogrammed information alone. Today, they grasp the meaning of questions and provide answers that better align with user requirements. This capability is especially exciting for quality management professionals because having knowledge about contextual flow and history of data means making decisions that can be more accurate and efficient.

AI in Quality Management: Current State, Challenges and the Future

  • In our recent webinar poll conducted with life sciences quality and IT professionals, we discovered that 2/3 of the audience were already utilizing AI in their work. AI-enabled Quality Management System (QMS) can revolutionize quality management in the life sciences sector by leveraging advanced capabilities to support high standards of quality and compliance. These systems now offer a wide range of capabilities including:

    – Automatically generating text summaries based on quality event records
  • – Objectively deciphering complex quality data sets, reducing human bias
  • – Reducing duplicate investigations and cycle time for complaint resolutions
  • – Quickly identifying potential high-risk events and correlated quality records
  • – Verifying CAPA effectiveness to help prevent recurrence of quality events
  • – Enhancing adverse trend identification across sites and product lines

However, as we integrate new technologies in quality management, it’s essential to balance the benefits with what’s considered ethical. Data privacy, the correct use of AI, and the transparency of AI systems—often referred to as the “black box” problem—are major concerns. In strictly regulated industries such as life sciences, ensuring that all systems are reliable and trustworthy is crucial. This involves not only validating systems but also continuously monitoring their performance to maintain compliance and mitigate risks.

But we are just at the beginning of integrating AI-driven innovation with quality management. As we get deeper into this integration, one big question is: What’s next?

To learn more about how AI can help with quality management, check out our recent On-demand with Fabrizio Maniglio as he shares his insights, real-world examples, and talks about how AI is making quality management better. Watch Now